Politique d’expédition
Last updated: August 22, 2026
At FAMEVLY, we carefully prepare every order before sending it on its way to you. This Shipping Policy explains how your order is processed, shipped, and delivered.
If you have any questions about your order or shipping, please contact us at:
1. Where We Ship
We currently ship worldwide, subject to shipping availability for the destination selected at checkout.
Shipping availability, delivery times, and shipping charges may vary depending on the destination.
If shipping to a particular destination is unavailable, this will be indicated during checkout or we will contact you if necessary.
2. Order Processing
After your order is placed, we typically require:
1–3 days for order processing
During this time, your order is prepared and handed over to the shipping carrier.
Processing times are estimates and may occasionally take longer during periods of unusually high order volume, holidays, or circumstances outside our reasonable control.
Please note that the processing period is separate from the shipping transit time.
3. Estimated Delivery Times
Once your order has been shipped, the estimated delivery time is:
8–15 days
Delivery times may vary depending on your destination, local carrier, customs processing, and other circumstances.
These are estimated delivery times, not guaranteed delivery dates.
We recommend allowing additional time during holidays, periods of high shipping volume, customs delays, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs depend on your destination and the shipping option available at checkout.
For destinations where free shipping is offered, the applicable free-shipping threshold or offer will be displayed on our website or during checkout.
The final shipping cost, if applicable, will be shown before you complete your purchase.
You will not be charged additional shipping costs after completing your order unless you expressly agree to an additional service or charge.
5. Order Tracking
Once your order has been shipped, we will provide tracking information when tracking is available.
Please allow some time for the tracking information to become active after the package has been handed to the carrier.
Tracking updates may occasionally take several days to appear or update while the package is in transit.
If your tracking information appears to stop updating, please contact us at:
and we will do our best to assist you.
6. Customs, Duties and Import Charges
For international orders, your shipment may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where such charges are legally applicable and are not included in the amount shown at checkout, they may be the responsibility of the customer.
Customs procedures and charges vary between countries and are outside FAMEVLY's control.
We cannot guarantee whether customs duties or other import charges will apply to your particular order.
We recommend checking your country's applicable customs and import requirements before placing an international order.
7. Delivery Delays
We work with shipping carriers and fulfillment partners to deliver orders within the estimated timeframe.
However, delays may occasionally occur due to circumstances outside our reasonable control, including:
- customs processing;
- carrier delays;
- severe weather;
- transportation disruptions;
- public holidays;
- unusually high shipping volumes;
- incorrect or incomplete delivery information;
- government restrictions; or
- other unforeseen circumstances.
If your order is delayed, please contact us at hello.famevly@gmail.com and we will do our best to assist you.
Nothing in this Shipping Policy limits any mandatory rights or remedies you may have under applicable consumer protection law.
8. Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
If you realize that you have entered an incorrect or incomplete address, contact us as soon as possible at:
We will make reasonable efforts to update the shipping information before your order is dispatched, but we cannot guarantee that changes will be possible after processing has begun.
If an order is returned to us or the carrier because the address provided was incorrect or incomplete, we will contact you to discuss the available options.
Additional shipping costs may apply where a new shipment is requested due to incorrect information supplied by the customer, to the extent permitted by applicable law.
9. Lost, Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide:
- your order number;
- a description of the issue; and
- clear photographs or video showing the problem.
We will review the situation and work with you to provide an appropriate solution in accordance with our 30-Day FAMEVLY Guarantee, our Refund & Returns Policy, and any mandatory consumer rights applicable to your purchase.
For consumers in the European Union, the seller remains responsible for damage to goods occurring before the consumer receives them.
10. Orders That Have Not Arrived
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will review the tracking information and, where appropriate, contact the relevant shipping or fulfillment partner to investigate the shipment.
For consumers in the European Union, statutory delivery rights apply. Where no different delivery period has been agreed, goods should generally be delivered within 30 days of the conclusion of the contract.
Nothing in this policy limits your statutory rights regarding delayed or failed delivery.
11. Order Changes and Cancellations
Because orders may enter processing shortly after purchase, please contact us as soon as possible if you need to request a change or cancellation.
We will make reasonable efforts to accommodate requests made before an order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
This does not affect any statutory cancellation or withdrawal rights you may have under applicable law.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
FAMEVLY
Email: hello.famevly@gmail.com