Refund policy
Last updated: August 22, 2026
At FAMEVLY, we want you to feel confident when ordering from us. This policy explains your rights regarding cancellations, returns, refunds, and issues with your order.
For any questions regarding returns or refunds, please contact us at:
1. 30-Day FAMEVLY Guarantee
In addition to any mandatory consumer rights that may apply to your purchase, FAMEVLY offers a 30-Day FAMEVLY Guarantee for products that arrive damaged, defective, or different from what you ordered.
If you experience one of these issues, please contact us within 30 days of receiving your order at:
Please include your order number and clear photographs or videos showing the issue. This allows us to assess the problem and work with you toward an appropriate solution.
Depending on the circumstances, we may provide a replacement or refund.
This 30-Day FAMEVLY Guarantee is a voluntary commercial guarantee and does not limit, replace, or affect any mandatory consumer rights or legal guarantees available to you under applicable law.
2. European Union — Right of Withdrawal
If you are a consumer located in the European Union, you generally have the legal right to withdraw from your purchase within 14 calendar days without giving any reason.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable 14-day period by contacting:
You may simply state that you wish to withdraw from your purchase and provide your order details. You may also use a formal withdrawal form if you wish, but this is not mandatory.
After notifying us of your withdrawal, you must send the goods back to us without undue delay and, in any event, within 14 calendar days from the date on which you communicated your withdrawal.
Unless we have agreed otherwise or the law requires otherwise, you are responsible for the direct cost of returning the goods when exercising the right of withdrawal.
The returned item should be in a condition that allows us to verify its nature, characteristics, and functioning. You may handle and inspect the product as reasonably necessary to determine its nature and characteristics, but you may be liable for any diminished value resulting from handling beyond what is necessary for such inspection.
3. Returns Address
For approved returns, the return address is:
FAMEVLY
Paseo de Lisboa 25
Fuenlabrada, Madrid
Spain
Please do not send any product to this address before contacting us and receiving return instructions.
This is important because we need to confirm the reason for the return and provide you with the appropriate instructions before the item is sent back.
4. Refunds for EU Withdrawals
If you validly exercise your right of withdrawal, we will refund the payments we have received from you, including the applicable standard delivery costs.
If you selected a more expensive delivery method than the least expensive standard delivery option we offer, we are not required to reimburse the additional cost resulting from that choice.
Refunds will generally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.
We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, where permitted by applicable law.
Refunds will be made without undue delay and within the applicable legal deadline. For EU withdrawals, this is generally no later than 14 calendar days from the date we are informed of your decision to withdraw, subject to the conditions above.
5. Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item:
- arrives damaged;
- has a manufacturing defect; or
- is different from the product or variant you ordered,
please contact us as soon as reasonably possible at:
Please include:
1. Your order number
2. A description of the issue
3. Clear photographs and/or video showing the problem
We will review the situation and work with you to provide an appropriate solution, which may include a replacement, repair where appropriate, price reduction, or refund depending on the circumstances and your applicable legal rights.
6. Legal Guarantee
Nothing in this policy limits any mandatory legal guarantees or consumer rights that apply to your purchase.
For consumers in the European Union, statutory consumer rights relating to defective or non-conforming goods apply independently of our voluntary 30-Day FAMEVLY Guarantee.
Our 30-Day FAMEVLY Guarantee therefore does not replace or reduce your legal rights.
7. Exchanges
If you would like a different product or variant, please contact us at:
We will review your request and let you know whether an exchange is available and what steps apply to your specific situation.
8. Non-Returnable Items
Where permitted by applicable law, certain products may be excluded from return or withdrawal rights because of their nature or other legally recognized exceptions.
If an exception applies to a particular product, this will be communicated to you before or at the time of purchase.
Nothing in this section limits any mandatory right of withdrawal or other consumer protection right that cannot legally be excluded.
9. Sale Items
Products sold at a discounted price are not automatically excluded from your legal rights.
Any statutory right of withdrawal, legal guarantee, or other mandatory consumer protection right that applies to your purchase remains unaffected.
10. Contact Us
If you have any questions regarding returns, refunds, cancellations, or your consumer rights, please contact us:
FAMEVLY
Email: hello.famevly@gmail.com
Return address: Paseo de Lisboa 25, Fuenlabrada, Madrid, Spain